l.georges online

work 'n' stuff
September 30th, 2016 by admin

2008 Consensus Statement

Typical tasks identified from models

  1. establishing and building a relationship

  2. initiating (i.e. opening the consultation and setting the agenda)

  3. establishing, recognising and meeting patient needs

  4. gathering information

  5. eliciting and considering the patient’s world view

  6. conducting a physical examination

  7. formulating and explaining relevant diagnoses

  8. explaining, planning and negotiating

  9. structuring, signposting and prioritising

  10. closing (ending the interview and setting up the next meeting).

Important behavioural skills identified

  • eye contact

  • facial expression

  • attentive listening

  • screening (checking for other problems)

  • appropriate balance of open and closed questions;

  • faciliation (use of encouragement, silence etc.)

  • empathic reflection

  • responding to cues (both verbal and non-verbal)

  • summarising

  • signposting (indicating structure)

  • determining the patient’s starting point when giving information

  • chunking information

  • checking the patient’s understanding.